AI & Salesforce Analyst

Kyah
Harris

AI & Salesforce Analyst — AISymmetric

Certified Salesforce Administrator with 4+ years of experience building scalable CRM solutions across enterprise and nonprofit environments. Specializing in automation, reporting strategy, and system optimization.

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About

Scalable solutions for growing organizations

CRM expertise that drives real outcomes.

Kyah is a Certified Salesforce Administrator with 4+ years of experience supporting 150+ users across Sales Cloud, Service Cloud, Experience Cloud, NPSP, and Field Service Lightning, with additional exposure to CPQ/Revenue Cloud. She specializes in building scalable Salesforce solutions through automation, reporting strategy, and system optimization that improve operational visibility and business efficiency.

With a strong focus on innovation, Kyah is particularly interested in the expanding role of AI and intelligent automation within the Salesforce ecosystem. She brings hands-on experience in both nonprofit and enterprise environments, delivering solutions that streamline processes and enhance user engagement.

AISymmetric — AI & Salesforce Analyst

Career

Professional experience

KHD Consulting LLC May 2025 — Present

Principal Consultant

Provide CRM support, integration, and training services for nonprofits and SMBs using Salesforce
Conduct system audits, implement optimization plans, and build automations to support fundraising and reporting
Develop onboarding documentation and lead CRM training workshops
Provide Tier 1, Tier 2, and advanced technical support across Salesforce-based organizations

Boys & Girls Clubs of America May 2024 — Jun 2025

Client Support Specialist — MyClubHub

Provided Tier II Salesforce support for 100+ clubs, resolving complex tickets across Sales Cloud, Service Cloud, Experience Cloud, NPSP, and Field Service Lightning
Built flows, dashboards, and roll-up summaries to support reporting accuracy for executives
Edited and updated Experience Cloud websites/portals, improving UX/UI for parents and members
Delivered training and documentation contributing to a 90% adoption satisfaction rate

Riverside Epicenter Oct 2022 — Jun 2023

Salesforce Associate Project Manager (Volunteer)

Partnered with the implementation team to launch Salesforce with CPQ/Revenue Cloud for event planning
Configured quoting, pricing workflows, and contracts ensuring accuracy and revenue visibility
Redesigned sales workflows and automated processes, increasing efficiency by 25%

Climb Hire May 2022 — Oct 2022

Salesforce Administrator Trainee

Built and customized Salesforce solutions across Sales, Experience, and Service Clouds
Configured leads-to-opportunity processes, dashboards, page layouts, and automated approval flows
Developed a secure app for a community clinic, improving record access and reducing manual labor

Skills

Technical expertise

☁ Salesforce Platform

Sales Cloud Service Cloud Experience Cloud NPSP Field Service Lightning Revenue CPQ

⚙ Automation & Config

Flows Process Builder Approval Processes Validation Rules Reports & Dashboards Data Loader

❖ Integrations

Eventbrite Donorbox Mailchimp QuickBooks REST API

⚖ Project Tools

Jira Asana Trello Smartsheets Slack Google Workspace

Certifications

Professional credentials

⚡

Certified Salesforce Administrator

Salesforce

✶

Agile Project Management

Jira & Confluence

Projects

Notable deliverables

Salesforce NPSP Implementation

Designed a nonprofit Salesforce solution including data migration, field customization, and donation tracking.

CRM Onboarding Program

Delivered hands-on training for a marketing team and interns on CRM integrations and best practices.

Email & Engagement Reporting

Aligned campaign performance reports in Salesforce and third-party applications to support nonprofit outreach and donor retention.

Third-Party Integration Rollout

Integrated tools like Eventbrite, Donorbox, and Mailchimp to support fundraising events and automated communications.

KyahHarris